Refund & Cancellation Policy

Refund & Cancellation Policy — Pixel Pro Academy

This policy explains how cancellations and refunds are handled for course enrollments made through the Pixel Pro Academy website and the Pixo app, including payments made via EMI.

1. CANCELLATION BY YOU

You may request cancellation of your course enrollment within 5 days of payment, provided the course batch has not started or less than 3 classes have been conducted, whichever is earlier.

To request cancellation, email us at hello@pixelproacademy.in with your registered name, phone number, and transaction reference.

2. REFUND ELIGIBILITY

Refund requests made within the eligibility window above will be processed after deducting any applicable payment gateway charges and, where relevant, EMI processing fees levied by the bank/NBFC (these are non-refundable by the bank/NBFC and not controlled by Pixel Pro Academy).

No refunds will be issued once the eligibility window has passed, or after 3 classes/sessions have been attended or accessed, whichever comes first.

In case of course cancellation initiated by Pixel Pro Academy (e.g., insufficient enrollment, instructor unavailability), a full refund will be issued.

3. EMI PAYMENTS

If you enrolled using an EMI option, refunds (where eligible) will be processed back to the original payment method through Razorpay. Any instalments already charged by the bank/NBFC, along with related interest or processing fees, are governed by that bank/NBFC’s own refund terms and are outside Pixel Pro Academy’s control.

Cancelling your enrollment does not automatically cancel your EMI agreement with the bank/NBFC; you may need to coordinate with them directly regarding any pending instalments.

4. REFUND PROCESSING TIME

Approved refunds will be initiated within 5 business days of approval and credited to your original payment method via Razorpay. Depending on your bank, it may take an additional 5–7 business days for the amount to reflect in your account.

5. NON-REFUNDABLE ITEMS

Payment gateway/transaction charges, if any, are non-refundable.

Any bonus material, certificates issued, or promotional discounts availed are non-transferable and forfeited upon cancellation.

6. HOW TO REQUEST A REFUND

Email hello@pixelproacademy.in with:

Your full name and registered phone number

Transaction ID / payment reference

Reason for cancellation/refund request

We will acknowledge your request within 5 business days.

9. CONTACT US

Questions about this policy: hello@pixelproacademy.in

Business Name: Proxcelerate LLP

Address: Proxcelerate LLP (Pixel Pro Solution)
5/1266E, 1st Floor, SVM Complex, Wayanad Rd,
East Nadakkave, Nadakkave,
Kozhikode, Kerala 673006